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Marking up and sharing your screen

“The button on the left. No, the other one.” Some feedback is much easier to point at than to describe. Lowkey gives you two ways to point: mark up what’s in the focus pane, and share your screen so the agent can see an app that isn’t in Lowkey at all.

Marking up a preview

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Anything open in the focus pane can be marked up: images, PDFs, code and text files, rendered Markdown and web pages. Tap Annotate in the preview’s header and a small toolbar appears:

  • Pin: click anything to drop a numbered pin on it.
  • Box: drag a box around an area.
  • Draw: draw freehand, for circling or underlining.

Every mark needs a comment; that’s the part the agent acts on. Type what you want changed and Save. You can Edit or Delete a comment later, and the Comments list shows them all in order. Done hides the tools; your marks stay put.

Marks stick to what you marked, not just to a spot on the screen. A pin on a line of code stays on that line when lines are added above it, and a pin on an item in a page follows the item when the page is rewritten. If the item disappears, the comment says “Item no longer on page” instead of jumping somewhere wrong.

How your comments reach the agent

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You don’t need to send comments one at a time. Each of yours is marked “Goes with your next message”: write your message as usual (even just “fix these”) and the comments, with a picture of what you marked, go along with it. After that they show as Sent. When the agent deals with one it marks it resolved, with a short note on what it did.

In a shared project everyone can mark up the same preview. Each person’s marks have their own color, and only your own comments go with your messages. Agents can leave marks too, when it’s easier to point you at something than to describe it.

Freezing a live view

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Some things in the focus pane are live and keep moving: an app preview, the agent’s browser, a shared screen. Tap Freeze to save a still of that moment; it opens straight in Annotate so you can mark it up.

Sharing your screen

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On a computer, tap Share screen in the conversation header. Your browser asks what to share: a whole screen, one window or one tab. Pick one, and a small live preview with a red dot shows you’re sharing.

While you share, the agent can take a look whenever it needs to, so “why is this showing an error?” works without you describing the error. You stay in control:

  • Pause stops the agent seeing anything new; Resume carries on.
  • Stop sharing ends it. Your browser’s own “Stop sharing” bar does the same.
  • Freeze grabs a still of the shared screen to mark up.

Sharing keeps working when Lowkey is in the background, so you can bring the app you’re asking about to the front. It pairs well with a voice call: talk the agent through what’s on screen with your hands free (Voice calls).

The Share screen button only appears in browsers that can share a screen, which in practice means a computer rather than a phone.

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